Clients

Our Morristown based law firm started working with MetroMSP a few months ago and we could not be more satisfied with the service they provide. MetroMSP has quickly solved our IT problems and given us the comfort of knowing that our technology needs are addressed on a 24/7 basis. It's not unusual to get a call or message from them at night or on a weekend to tell us that they have fixed something that went wrong after hearing from one of our attorneys after hours. We recommend them highly to any small to medium sized business looking for an affordable way to manage their IT needs.

Just a note to say, thank you. Whenever I have an issue you are quick to respond and even quicker to help resolve the problem. I never had a group who picks up the phone to call me back just to make sure that the problem has been resolved. By the way, the new system you installed is much more reliable and far more flexible, offering me so many abilities that I never had before. We are very happy to know that we have you as our IT backstop. Keep up the good work.

MetroMSP saved my butt this week. As a small business owner, I have tried multiple IT consultants, each worse than the last. Bob is terrific. He parachuted in and saved 15 years worth of data and got us up and running quickly. I highly recommend him to anyone in need of help with computer or network issues.

It was a Saturday morning and as I went to back up my computer panic struck! My External Hard Drive was dead and all my data for not only my business but my life was buried with it. Within a MINUTE of me making a public cry from help, Bob came to the rescue, and I literally mean ONE SINGLE MINUTE. He spent the next few hours ensuring I recovered everything, replaced the necessary hardware and put me at ease. His ...quick response to my business data recovery needs was beyond customer service. Most companies make you wait, talk to a computer, press dozens of buttons to get to where you want to go, but NOT Bob of MetroMSP, he finds you in your hour of need just like any superhero would! My gratitude knows no boundaries for all that you did to help me!

After talking to MetroMSP and several other companies, it became clear that Metro was the best choice, not just from a technology standpoint, but also from a relationship standpoint. I view Metro the same way I look at my banker, lawyer and insurance agent. Those are the people who help me run my business, understand what we have and know how to make it better.

When my strategic advisory firm needed to build a new website and update to include client video testimonials, You Tube presentations and social media, we turned to MetroMSP for their assistance. MetroMSP has tremendous knowledge and experience with all phases of IT support for my website and emails. They are extremely reliable and respond immediately to all of my requests. I trust MetroMSP and respect them for their professional expertise and integrity. Working with MetroMSP has been the best support our firm has had. I highly recommend them.

Signing up for the Metro-Safe service is a no-brainer. Our old tape and online process had weekly failures including missing files. Since installing this, our backups have been flawless.

I chose my consultants as I chose my own doctor – professional, knowledgeable, experienced, satisfied patients, successful business. Having successfully built 2 startup companies as well as a successful medical practice, I base my decisions on my consultants 80% based on their proven track record of success with other clients, the success of their own business, and expert knowledge of their industry. The amount that the vendor costs has a minor role in the determination. Proactive monitoring is essential with a medical practice and a successful corporation of which I am the CEO, here’s the key: SECURITY, REDUNDANCY, SPEED, QUICKNESS TO RESPOND TO PROBLEMS and Back up, back up back up. All projects I have done with Bob have exceeded my expectations.

Bob's talent for thinking out of box allowed us to seamlessly deploy Unix and Windows servers to 1100 sites in a very short time. Bob not only understands technology but more importantly how to apply technology to help the business. Bob "gets it done"!

Bob Michie is someone I respect, admire and will continue to refer business to. He is a special and unique individual because of his intelligence on all things I.T. I have been impressed with how Bob stays up to date on all of the emerging trends in technology. He often shares this information with our members and in doing so has made a tremendous contribution to them. Bob serves as a volunteer leader for our Chamber, his attitude about sharing, serving, supporting and sharing his contacts is what enables him to have so many brand ambassadors. He is well respected among all members and is committed to excellence. I highly recommend Bob Michie

How do you know a great computer service provider when you see one? When they respond to your Facebook post plea for help. How do you know when you see an incredible one? When they insist on helping you on a Sunday when you really need to get some work done! Thank you SO much for saving the day (and my productivity!). You are my go-to resource and will refer you any day!

We apply the ROI concept with all of our vendors. In your case, we had identified that your company can accomplish a project correctly the first time around ( sometimes at a higher rate) but, in a small time frame; causing a quality product, quickly with less investment in the long run. With shrinking budgets, especially in the last couple of years due to the economic downturn, the technology maintenance, development and support within our organizations had been forfeited. At the same time, the usage, dependency, compliance and treats have grown. The statement: “make more with less” is very real. If you can’t add or develop personnel with the proper tools/applications to handle the technology infrastructure of an organization to keep the operations/service/business in a stable, compliant and efficient environment, the organization needs to outsource system maintenance, backup and monitoring to a reliable partner or take an enormous risk to compromise loss of data, labor, revenue and face possible fines, litigation and business customers/membership.